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Introduction
 
- If you are happy, please tell others, if not - please tell us! -

We would like to further optimize our range of products and services for you, and also our customer service. In doing so, you and your own individual requirements and wishes will be the focus of our attention! We would therefore be grateful if you could spare some time (around 5 minutes) to answer the following questions.
 
1.
Please provide the following information  *
* required fields
Contact information
Company *
Contact person *
Country *
Email *
2.
Customer satisfaction in general
Yes No No comment
Do you intend to remain a client of Bauer in the long term? 
Would you recommend Bauer to others? 
Would you purchase goods/services from Bauer again? 
Very satisfied 7 6 5 Neutral 4 3 2 Very dissatisfied 1 No comment
How satisfied are you overall with Bauer? 
3.
Satisfaction with our machines
How satisfied are you with our machines...
Very satisfied 7 6 5 Neutral 4 3 2 Very dissatisfied 1 No comment
in terms of delivery times? 
in terms of user-friendliness? 
in terms of reliability? 
in terms of ease of maintenance? 
4.
Satisfaction with the services we provide
How satisfied are you with...
Very satisfied 7 6 5 Neutral 4 3 2 Very dissatisfied 1 No comment
our adherence to agreed dates/deadlines? 
the availability/delivery time for spare parts? 
the hours of availability of our Customer Service? 
the speed at which complaints/problems are dealt with? 
5.
Satisfaction with the company`s public image
How satisfied are you with...
Very satisfied 7 6 5 Neutral 4 3 2 Very dissatisfied 1 No comment
the image of the company as portrayed in print media (customer/company magazine, trade journals)? 
the image of the company as portrayed on the internet? 
the option of ordering services via e-business? 
6.
Please use the space below to make any comments or suggestions.
 
This survey has been created with '2ask'   2ask

Organizer:  BAUER Maschinen GmbH,  BAUER-Straße 1, 86529 Schrobenhausen, Deutschland, lena.lippert@bauer.de